FAQs

Welcome to the Cafe Luxe FAQ page! Below you'll find answers to common questions about our shipping, returns, and more. If you have any additional questions, please don't hesitate to contact us.

Shipping

Q: How long does it take to process and ship my order?
A: All orders are processed within 1-2 business days from our warehouse in Miami, FL. Once shipped, USPS Ground shipping typically takes 3-4 business days for delivery.

Q: Do you offer expedited shipping options?
A: Yes, we offer expedited shipping options at checkout. Delivery times and costs will be specified during the checkout process.

Q: Do you offer free shipping?
A: Yes, we offer free USPS Ground shipping for orders over $50.

Q: How can I track my order?
A: Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment through the USPS website.

Q: What if my package is lost in the mail?
A: We do not offer refunds for orders lost in the mail by USPS. Once your order is shipped and you receive a tracking number, it is the responsibility of USPS to deliver your package. We recommend contacting USPS directly for any inquiries regarding lost packages.

Returns and Refunds

Q: Can I return an item for a refund?
A: As all items are made and printed to order, we do not offer returns for refunds. We ensure that each item is crafted to meet your expectations.

Q: What should I do if I receive a damaged item?
A: If your order arrives damaged, please contact us immediately at [your email address] with your order number and a photo of the damaged item. We will gladly reship the damaged item at no additional cost to you.

Q: How do I choose the correct size for apparel?
A: We provide an accurate size chart on every product page to help you make the right selection. Please refer to these charts carefully before placing your order. Customers are responsible for choosing the correct sizes for apparel. Unfortunately, we cannot offer exchanges or refunds if the wrong size is chosen.

General Questions

Q: How can I contact Cafe Luxe customer service?
A: If you have any questions or concerns about your order or our policies, please contact us at [your email address] or call us at [your phone number]. Our customer service team is here to assist you and ensure you have a pleasant shopping experience with Cafe Luxe.

Q: Do you ship internationally?
A: Yes, shipping rates are calculated at checkout.

Q: How can I stay updated on new products and promotions?
A: You can subscribe to our newsletter by entering your email address at the bottom of our website. We regularly send out updates on new products, promotions, and exclusive offers.

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Thank you for choosing Cafe Luxe. We appreciate your business and look forward to serving you.